BD
Brenda D

1 reviews | Active since Feb 2012

22 Jun 2015, 13:31

Annoying

This is not the first time I am complaining. I have had a few issues meeting my payments but you have the call centre calling up to 10 times a day is out of hand. I make arrangements and 2 min later someone else calls with a bad attitude and to my office line as I am not allowed to answer my cell during working hours. If you would like o call pls do so at 12.30pm or after 6pm AND NOT ON MY WORK NUMBER WHICH HAS BEEN PREVIOUSLY REQUESTED. And please update your systems so that you are not calling about something that has been sorted out. I honestly wish I had never ever dealt with African Bank.

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Replies (1)
African Bank
African Bank's reply23 Jun 2015, 09:53
Official
Hello BrendaAngel,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Ruth Mmotlana
Contact Centre Support Specialist Team
Contact number: ***