Annoyed costumer.

Item: African Bank
Rating: 3
Author: Adith K

I log a call on the 1st of jully relating to a query they said 48 hour, on the 4th call again, query not resolved, they will escalte it. Went in to branch the this mornning, branch cant assist, called again and all that the customerservice consaltuant can say is i will escaled it, like no one is willing to do theire work.

Helpful (0)

Replies (1)

African Bank's replyOfficial

07 Jul 2025, 14:31

Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***

African Bank's reply07 Jul 2025, 14:31

Official