Angry- Useless service

When the Bears stores were still open i purchased a lounge suit from one of their branches, between then and The Lewis group taking over i have laid a complaint regarding the damage on the goods.<br> My first i had to wait weeks to find someone who could assist me, That would be Tshepo Moropa- African Bank, and all was well until i found out that I as the customer would have to deal with the supplier directly.<br> I cannot begin to understand how it makes sense that when buying a product i dealt directly with the store but when i have a complaint i would have to go to a supplier i have no relation with.<br> however, i did get in touch with the supplier: Calgan Lounge, and dealt with a rude and unsympathetic Nelly Mbunjana who told me that to get the product repaired i would have to personally arrange transport to deliver goods to their factory.<br> I find this absolutely insulting as i pay insurance and my payments on the lounge suit are up to date.<br> The Lewis Group told me that there is absolutely nothing they can do, this is outrageous as i, as a customer, feel they should not have taken over Bears if they are unable to handle all matters pertaining to Bears customers. <br> Lerato Mogotsi