Angry Client for incompentency of African Bank

This is how it started in May I visited the African Bank in Arcadia spoke with the agent that I would like to cancel with the debt review that was not doing any justice to my accounts. I therefore cancel with the debt review and I submitted all that was required. The Agent promised me that will have to wait for Head Office for approval on the amount that I will be able to pay on the consolidated debt. I visited the branch and made calls making follow up with the agent as to how far are they with my status and I always received the same answer still waiting for head office to reply and due to pandemic most are working from home which then made sense to me. Up until on August the 17th I received a call from Chantelene and we made an arrangement that they should deduct R2000.00 to all my six accounts starting from the 15 September 2020 reason being the 15th of August 2020 has already passed and that's the date I get paid. Not knowing that was the beginning of my nightmare with African Bank because on the 31st of August 2020 there was a debit of R1 287.60 which the actual amount that I am suppose to pay, however the issue was that I did not agree to that amount instead we agreed on paying R 400.00. I made a call on the 31st August 2020 and I spoke to Khanyisile about my issue and she said to me there other account that will be deducted on other dates because there was no enough funds in my account. Then me and Khanyisile started from the beginning in rearranging the payment going forward that was the 15th Sept 2020, however during our conversation when I was updating she asked me if I am using Nedbank account and I haven't been using Nedbank for many years. We updated my banking details however at the back of my mind was they were able to deduct in my current account but on my Profile it show Nedbank account. We finally came to an understanding and made arrangement of the 15th Sept 2020. One more thing she advised that I can send my bank statement and ID for refund which I did. Guesses what on the 1st of Sept 2020 another debit order of R 442.71 and again I called African bank and then I spoke to Rachel honestly helped and explained some challenges African bank have but that did not mean they have to do as they please or deduct my money without my concern. The same process that I had with Khanyisile happened and she helped me to update again and this time she advised that I lodge complain not an enquiry and that is when the African Bank will listen and take action. Yes indeed they did respond talking about my email attachment that is my bank statement does not match with their information. Me and Rachel requested the refund of R 442.71 which she did for me. On the 4th of September I received an sms that I will get an update of the R 1 287.60 debit order on the 14th of Sept 2020. Unfortunately on the 09th Sept 2020 I spoke to Grace and the same information and challenge I had with both call centre agent (Khanyisile and Rachel) happened and I told her I do not trust African bank anymore we the update again and repeated the arrangement I did with firstly with Chantelene and all were correct. The 11th Sept 2020 I got a refund of R887.60 not R1 287.60 therefore again African Bank decided to take the R400 agreement amount without my concern because my agreement with them was that I will start on the 15th of Sept 2020 not August. That is not all they deducted again R430.55 on the 11th September 2020 which again is not what we agreed on because they are suppose to debit R300.00 according to the agreement made with Chantelene for the 15th Sept 2020. I said my story and this what I request you do to African Bank to refund me my money in all that is for account that end with 8001 refund me R400.00 that they short from the R 1287.60, account ending with 8005 refund of R442.71 and account ending with 8006 refund of R430.55 and they stop deducting money that I did not agree with. I am now not comfortable with remaining accounts as to whether they will be deducted in Sept including the agreed amount of R2000 for all 6 accounts. The information show amount I agreed upon: 1. ***= R 400.00 2. ***= R 450.00 3. ***= R 200.00 4. ***= R 300.00 5. ***= R 300.00 6. ***= R 350.00 TOTAL=R 2000.00 I will really appreciate that African Bank to refund me my full amount and to stop debiting money that I did not agreed with them.