***** and Unclear information, Stay away

I came to African bank thinking I can start building a relationship with them sad to say the first month just went completely side ways, They charged me pro rata Interest and also Prorata Monthly fees, Then I saw my Balance on my app, I was happy, I then decided to pay the full loan within the same month, only 10 days after receiving the loan, The balance said 0.00 so I was happy come month end thinking they will update credit bureau, I dont see the update, I decide to try and get settlement, I struggled for about a week thinking its a bug on the app, but its not, they have designed the app to give you a settlement quote on their debit account, you have to go an extra step to be able to get it, I have been looking for a paid up letter and all I got was to go online despite multiple tries to communcate to them that I can not receive the paid up letter, Today I called in and I am being told I have to pay some more money before they can close my account, I tell them my issues and they only focus on sending me the settlement quote, despite my experience as a customer to getting that settlement letter and asking about the hidden fees I had no answer, I had a look at the settlement letter only to find out they are charging me interest & Fees for November though the account was fully paid on the 27th of October.