*********** and Deceiving

Item: African Bank
Rating: 1
Author: Thabang M

I don't understand how your consultants can lie on recorded lines. I spoke to 1 of your consultants on the 27th of September at 9:33am and she said if I pay my arrears I can access my credit card again and I kept asking many times if she was sure and she said yes now the story is that it can never be accessed again. This is just horrible incompetence... SMH

Helpful (0)

Replies (2)

African Bank's replyOfficial

04 Oct 2024, 13:06

Thanks for speaking up and calling us out.
Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
Talk to you soon.

Your African Bank Support Specialist team
***

Best regards,

African Bank's reply04 Oct 2024, 13:06

Official

Best regards,

African Bank's replyOfficial

04 Oct 2024, 18:15

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team
***

Best regards,

African Bank's reply04 Oct 2024, 18:15

Official

Best regards,