always double check with your customer don't assume

i had account opened in 2011 at bears furniture which at the time i was not aware it was part of African bank took sofas and blue ray home theater, few months later the leather sofas i thought i purchase were not leather went back to the store blue ray was not playing blue ray discs logged multiple complaints which even a regional manager for bears came in my house at the time and issue was never resolved they took the staff till date i am not aware what happed however African bank still says i owe them i currently have an account with bears which is in good standing because they resolved the issue from their side but African bank still says i owe them please resolve the issue as i went to your bank for a consolidation because your bank offered a better option only to find out of this years latter , was hurt and humiliated as i pay my bills on time