Always being ignored

I explained my phone doesn't work that I work Nightshift ,due to travelling I'm out of the house by 4.30 till 4 the next morning,I use my laptop to connect most of my stuff and a old tablet,which SIM card reader don't work I have tried email and the what's app channel I have tried hello Peter and many for assistance with my account I have every email and every thing where I tried to contact African bank to ask for assistance and organise payment but I kept getting ignored I am also reaching out to ombudsman as I want my card but the person I am emailing ignores me bad the complaints email ignores me ,so even if it means I must go to court I will have to explain how I tried my best to reach out and I was being ignored they did not want to help me pay my credit card or keep it going