Almost a year and still NO FEEDBACK

I have logged numerous complaints from 2021 to date, which still has not been resolved.

I have received the 2 attachments in June 2022, I thereafter called Sylvester advising that the letter does not answer any of the questions I had raised and was not providing any feedback on the complaints I had logged.

It was then also brought to my attention that one of my loans had conveniently gone in arrears, how this is possible is beside me as I have a debit order. Now African Bank is deducting additional funds monthly to make up the arrears, without my consent.

I have called numerous times asking to speak to Sylvester (however calls cannot be put through to the complaints department, nor can I be given Sylvester's direct email details) I have requested for Sylvester or management to call me back, however, no one returns my calls. When I call in I get told that my matter has been escalated, I am sorry, but this is not good enough, because obviously its not being escalated with management.

In the meantime I am in the process of purchasing a house and African bank has added me to ITC. For almost a year I have been trying to get this fixed, as it was African Bank that logged incorrect information on ITC.

I have exhausted every possible route to have my complaint resolved with African Bank directly however there is no feedback or assistance from African Bank, which leaves me no other option but to get the ombudsman involved with the matter