almost 2 weeks to process a loan

<p> I app**** for a loan on the 7th of september, First off there were problems with the website as I uploaded all the required documents only to get a call on the 9th of september to say certain documents did not upload correctly. I immediately sent all my documents to the ********** email address hoping that it would speed up the process. Every day since then I have been calling in to confirm if all is in order, on monday it was "Being processed" then on Tuesday I was told I need to send the backside of my smart ID which I did immediately then on Wednesday I was told my ID was not clear enough so I sent a clear color copy to directdocs as well as one of the managers email addresses as he promised to speed up the process. Late yesterday afternoon I called in again to confirm if everything is on order but was told they are still validating my documents (48 hours after I sent the final clear copy of my ID). Throughout this process the staff I have dealt with have been very friendly and have tried to assist where they can, But I still feel this is the worst experience I have had with a bank EVER. I took a loan with another bank last year and it was processed within 2 days which is what I was promised with African bank but was never delivered. </p>