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Pieter B

1 reviews | Active since Aug 2016

08 Oct 2021, 12:17

All round worst ever experience

Hi, app**** for a consolodation loan on Monday. To pay my current loans and an additional R10000 in to my pvt acc for home renovation use. Consultant that assited me insured me that there will be extra funds to use for pvt use. No one got back to me after 48 hours. Had to phone African bank numerous times this week for an update. Today(Friday) I phoned again for an update and consultant assured me that funds will be av soon after workplace verrification.

Funds where paid into my accounts paying off my loans but not the additional funds I requested.

Lodged a complaint but received a SMS stating that investigation could take up to 7 days. Dont have 7days. This need to be resolved ASAP.

If I knew it was going to be this inconvenient I wouldnt have even bothered.

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Replies (3)
PB
Pieter B's update08 Oct 2021, 16:36
Reviewer Update
Forgot to mention that no one contacted me and go through the contract with me. The above mentioned issue could have been prevented. I need these funds ungently. Need someone from complaints to contact me asap.
PB
Pieter B's update08 Oct 2021, 17:25
Reviewer Update
Since 13:00 on the phone with variouse people even sent direct email to complaints, ***!!!No response. Its reallt redicoulus.
PB
Pieter B's update12 Oct 2021, 08:24
Reviewer Update
Lady phoned me on Saturday wich I much appriciate and said that she will call me back on Monday. It is Tuesday now and still no one phoned me. This is an urgent matter but they dont seem to think so!!!!😡