cM
caroline M

1 reviews | Active since Apr 2025

24 Apr 2025, 09:49

agry

Good day i skipped certain months due to financial issues.i call african bank i the paid 8000.00 in march 2025.after a week two ladies from their legal department came to my work place to collect from me. I asked them why do you have to embarrass me i then told them to leave.i emailed african bank to this day no me came back to me.Another issue is that i get calls every day even after i paid a minimum amount .consultant will call me 3to4times a day and they are very rude.can you kindly ask African bank to hand me over i will deal with external collectors

0
Replies (7)
African Bank
African Bank's reply24 Apr 2025, 10:34
Official
Thanks for speaking up and calling us out.
Your enquiry has been successfully logged. Please verify your contact number by replying Yes to the SMS you received.
Your African Bank Support Specialist team

Best regards,

cM
caroline M's update24 Apr 2025, 15:44
Reviewer Update
i need to know the way forward before making any payment.those two ladies or tracers they need to apologies and stop calling me morethan 3 to 4 times a day.kindly give feedback before escalating to Ombud
African Bank
African Bank's reply24 Apr 2025, 15:53
Official
Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Please verify your contact number by replying Yes to the SMS you received.

Your African Bank Support Specialist team

Best regards,

African Bank
African Bank's reply24 Apr 2025, 16:04
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

Best regards,

African Bank
African Bank's reply24 Apr 2025, 16:04
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

Best regards,

African Bank
African Bank's reply24 Apr 2025, 16:05
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

Best regards,

African Bank
African Bank's reply29 Apr 2025, 14:14
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

Best regards,