Agents with sickening attitude

Had the unfortunate of calling African Bank needing my loan contract and policy schedule however its an issue...the consultants I spoke to is Zanele Nkosi...who kept on speaking over me...and blatantly refused to assist me....I also spoke to Boipelo who also could not assist me...I am still awaiting a call from a so called supervisor Jeffrey Moshake!!!!....disappointing service from African bank!!!disgusting in fact!!!