agents lack of information

If the agent at African bank had informed me the correct information and not be greedy to make a p2p I would have been threatened by lerato nkosi from groenewald lubbe attorneys that even if I have paid up my account I will need them to give me a paid up letter. This has coursed too much confusion and led me to get treated badly by the agent and to be name called by Antoinette the call centre manager. I am upset and disappointed with the bank