1 reviews | Active since Mar 2009
Agents behave like ****s acting on behalf of a loan shark
<p>Simple requests from the consumer are not met - they contact customers intimadating and harassing them. </p> <p>the said customer is a chronic heartpatient and cannot take stress at this stage - when consultants are asked to provide requests in writing they refuse and become belligerent - unacceptable behaviour</p>
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your
complaint via Hello Peter.
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Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your
complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
So its been 1 month since this request. Nobody senior has contacted me. Even thou your response says so above. African bank has been sent numerous emails, and DR reports as proof have also been sent. We get a call today - African bank reps are still harassing the client. Nobody wants to take ownership of this query. A very UNHELPFUL lady or man emailed me, requesting info and assured the client that her request will be resolved. I rep**** and still nothing... the name is Mmabatho Mabusela. i hope she gets to read this as her servicce is unacceptable. How can a bank survive in this indutry if there is no customer service. INCOMPETENCE i tell you...... if i could swear on this forum i would. Dear african bank, email me... dont call me... i want to have everything in writing when i take you to task.
So its been 1 month since this request. Nobody senior has contacted me. Even thou your response says so above. African bank has been sent numerous emails, and DR reports as proof have also been sent. We get a call today - African bank reps are still harassing the client. Nobody wants to take ownership of this query. A very UNHELPFUL lady or man emailed me, requesting info and assured the client that her request will be resolved. I rep**** and still nothing... the name is Mmabatho Mabusela. i hope she gets to read this as her servicce is unacceptable. How can a bank survive in this indutry if there is no customer service. INCOMPETENCE i tell you...... if i could swear on this forum i would. Dear african bank, email me... dont call me... i want to have everything in writing when i take you to task.
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***