agent was very rude

i have not been able to pay my african bank loan i spoke to a consultant who was very rude when i tried to make arrangements into paying with her she started shouting at me and made assumptions and she didnt hear me out. on the next call i spoke to Fortunate who was very polite and assisted me in a polite manner. Tsegofatsa was very rude she was heavily breathing when she scolded me made me feel small as she did not respect me. in the end when i told her i would report she said go ahead miss i know why you doing this you dont want to pay your loan.