Agent does not respect clients. He is rude.

On the 29th January I received a call form a very rude individual by the name of Tshepang. He did not follow the correct procedure of requesting for customer details and advising the customer of reasons he did so. I advised the agent of his tone and he disregarded my points I raised with him. I then advised him to get someone else to call me back who can speak to customer with respect. The agent was very sarcastic. I need for the Tshepang to write me an apology letter. If not, I would request for a call recording and I will not rest until I get one. I will thus escalate the matter further and we will evaluate the Quality assurance promised by African Bank to its clients. It seems that the QA department is not listening to these calls. Procedure is not followed and clients are being harassed as a result of this freedom given to agents. four days prior to this call, Nomthandazo (another agent), released the call while I (African Bank client) was speaking to her.<br> I would like to know what the impact on the companies promoter scores could turn out to be if these type of agents still work there. the call reference is attached on this complaint