Again your service explaines your downfall!!!!!

So you have harassed me for payment and I have requested to kindly stop calling and as soon as new banking details would be available I would call you. Today 27/05/2015 13.55 I contact to get details - because your website give different options on payment to be made which EFT is one of them - you call centre staff refuses to give me information to pay the outstanding balance. I have explained that my new account does not allow debit orders and that I'm fully entitled to use which ever account I choose to my benefit. Your calls are recorded as mentioned - I have done my part in requesting details to pay my monthly due. WHY DO WE NEED TO GO TO EXTREMES TO BE ASSISTED!!!!! I want to pay the flippen installment is it that hard???