DB
Dee B
1 reviews | Active since Sept 2016
06 Feb 2023, 16:31
AGAIN I cannot log in as your website is grayed out
Hello. Once AGAIN your website is GRAYED out on my laptop and I CANNOT log in. This is very irritating and I cannot keep track on my funds and whether I should move them or keep them with African Bank.
Helpful (0)
Replies (2)0
Replies (2)
African Bank's replyOfficial
06 Feb 2023, 16:44Hi Dorothy, thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply06 Feb 2023, 16:44
Official
Hi Dorothy, thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
DB
Dee B's updateReviewer Update
06 Feb 2023, 17:16Hello. Thank you for your response but unfortunately it cannot help. I have called that number you quote and spoke to a lady called Ayanda who acknowledges that the record shows I have been having problems with your App and website for several months but according to them I now do not have the African Bank app (after I have been using it for more than a year)! Therefore please do not ask me to call your number and waste time talking to them. Ayanda told me that I have to re-register on the App but I explained that I cannot re-register because if I try to do so it says that I have already registered so cannot do so again. Please let me know how to re-register when I am ALREADY REGISTERED. Someone from your company can now call me - I am not going to waste my money calling your company again. My cell phone number appears below.
DB
Dee B's update06 Feb 2023, 17:16
Reviewer Update
Hello. Thank you for your response but unfortunately it cannot help. I have called that number you quote and spoke to a lady called Ayanda who acknowledges that the record shows I have been having problems with your App and website for several months but according to them I now do not have the African Bank app (after I have been using it for more than a year)! Therefore please do not ask me to call your number and waste time talking to them. Ayanda told me that I have to re-register on the App but I explained that I cannot re-register because if I try to do so it says that I have already registered so cannot do so again. Please let me know how to re-register when I am ALREADY REGISTERED. Someone from your company can now call me - I am not going to waste my money calling your company again. My cell phone number appears below.