AFTER MORE THAN 5YEARS STILL NOT HELPING

MORE THAN 5 YEARS HAS PASSED AND AFRICAN BANK IS STILL NOT ABLE TO HELP ME. I HAVE TRIED MANY WAYS TO GET MY ACCOUNTS WITH THEM SORTED OUT. I CANNOT UNDERSTAND! IS THIS HOW YOU TREAT PEOPLE? I AM A FULL TIME STUDENT AND I AM TRYING TO ASSIST MY FAMILY! CAN YOU NOT OPEN YOUR EYES AND SEE THAT IT HAS BEEN THIS LONG!!! THIS IS DISGUSTING!!! YOU PEOPLE NEED TO HELP AND STOP PUSHING UP THE INTEREST RATE OF THE ACCOUNTS!! WHEN IS THIS GOING TO END?? YOU RIP PEOPLE OFF!! ESPECIALLY THE ONES THAT ARE DESPERATE AND CANNOT AFFORD TO PAY YOUR RATES! AND WHEN WE NEED YOUR ASSISTANCE YOU ARE NOWHERE TO BE FOUND!! I AM AT MY WITS END!!