After 2 requests, credit card account still not closed AND I am told I need to pay the service fee charge for the current month!!

<p>AFRICAN BANK I AM DISGUISTED BY YOUR PATHETIC LACK OF SERVICE!!! I obtained a settlement letter from your call centre 03/05/2017 and paid the required amount IN FULL on 05/05/2017 (the settlement quote was valid until 10/05/2017). I HAVE CALLED TWICE SINCE THEN TO REQUEST FOR THE CLOSURE OF THIS ACCOUNT, THE SECOND TIME BEING 13/06/2017 WHEN I WAS ADVISED THAT A REFUND WAS TO FIRST BE ARRANGED FOR THE AMOUNT OF JUST OVER R1.00. As pathetic as this sounded I accepted this excuse and an sms was received the same day to the same effect. ON NEITHER OCCASSION HAVE I RECEIVED ANY COMMUNICATION TO THE EFFECT THAT MY ACCOUNT HAS BEEN CLOSED, AND THERE IS NO WAY FOR ME TO REQUEST ACCOUNT CLOSURE BY EMAIL. I just had the feeling today that my requests have STILL NOT been acted upon and when I called the call centre today I was advised that until I pay the service fee charge for the current month of just over R50 the account cannot be closed!!! WHAT A LOAD OF BULLS**T!!! CHECK YOUR PHONE RECORDS AFRICAN BANK AND CLOSE THE DAMN ACCOUNT LIKE I FIRST ASKED YOU TO IN MAY AND THEN AGAIN IN JUNE!! AND YOU CAN FORGET IT IF YOU THINK I'M GOING TO CONTINUE PAYING YOUR FEES DUE TO YOUR INCOMPETENCE!</p>