Afrucan Bank needs to wake up

WHOM IT MAY CONCERN I During February 2021, I requested a settlement amount on my outstanding balance at African Bank. Regrettably, the money earmarked to settle the balance in full, was hacked from my cellphone app. R 100 000 was trasferred to four different African Bank accounts. Due to this incident, I was not able to settle my account, as intended. As I am on pension, it is not financially possible to honor the monthly payments. HOWEVER, the I have been corresponding with African Bank in this regard on numerous occasions. An offer to settle the outstanding debt has been forwarded to the debt Department. NO feedback has been received and constant follow-up efforts are ignored. I am extremely frustrated and annoyed with African Bank. Constant efforts to settle the outstanding balance on the debt owed, has, to date, not been acknowledged. Despite all the above efforts, I have been receiving numerous calls with threats of legal action. The only conclusion I come to, is that African Bank has no professional conduct, are lacking professionality in their client relations and urgently need to step-up their internal communications and ignorance regarding correspondece.