Afrikan Bank should improve

Freezing my account without even a notice via SMS or email, I visited African Bank branches, but still nothing has changed. I tried to email them; they're not even daring to reply. I tried to call them; they've just told me that I should wait, but they can't tell me a specific day when my bank account will be activated. It's been weeks without even a message from African Bank to notify me if there's any other step I should take in order to get my money back. Your services are so poor.