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Nathan E

1 reviews | Active since May 2020

18 Nov 2025, 23:12

AFRIKAN BANK IS A MESS

I have still not received my 500 rand back into my account which was drawn at westgatemalll and the call center agents are just putting me on blast with regards to this matter, this is very urgent funds and very dissapointing...Its an entire week since the 11-11-2025 I drew R500 rand from a FNB atm and GFNB then informed its AFRIKAN banks issue they shoudl reversse the money, they are sitting on it and I informed them numerous times its for my moms heart medication....I am extremerly disgruntled and I will take this to the onbudsman if my monies are not reflected soon or tomorrow, it has been more then a 7 day week and nobody has called me to reverse the monies... they admitted it is there mistake but keep saying I must be patient, my moms life is on the line here and does not have turn around times!!!

0
Replies (4)
African Bank
African Bank's reply19 Nov 2025, 09:13
Official
Thanks for speaking up and calling us out. We're are still working on your query and we'll be in touch as soon as there's an update.

Your African Bank Support Specialist team
NE
Nathan E's update19 Nov 2025, 22:04
Reviewer Update
With regards to my reversal of funds with AFRIKA Bank, the onbudsman is now handling the case,

Please see below.
"
Dear Valued Customer
This is an automatic acknowledgement that we have received your case.
The reference number for this case is C-***4.
Your case will be forwarded to a consultant, who will contact you within 8 business hours.
Please quote this reference number in any future communication with us regarding this matter and should you wish to follow up on the case, please contact us on ***or reply directly to this mail.
We are committed to giving you exceptional service and hope to resolve this matter with you shortly
Yours Sincerely "
African Bank
African Bank's reply20 Nov 2025, 09:52
Official
Thanks for speaking up and calling us out. We're are still working on your query and we'll be in touch as soon as there's an update.

Your African Bank Support Specialist team
NE
Nathan E's update07 Dec 2025, 23:44
Reviewer Update
On the 11th November I withdrew 500 rand from a FNB atm using my Afrikan bank card , they deducted the money from my account and it still not refunded almost a month later ...sorry but what the hell are you guys doing i am making a civil case against the company....