ES
Emmanuel S

1 reviews | Active since Mar 2015

08 Aug 2017, 17:45

"Africanot" Bank

<p>Good Day</p> <p>Silver Card, Account no: ********** 0492. </p> <p>In May 2017 this account paid R 325 balance owing , so the Customer Mrs B. Moses went to the Branch to close the account, but there was already a panelty fee of R125 charged. The Consultant Promised that the account has been closed. But in June Mrs B.Moses went into the branch, after receiving a statement with a balance of R125, to enquire and this amount was deducted from my account. Then Mrs Moses received another statement in July R 75, and the consultant promised her again that she will close the account because the amount was less than R100. Another statment was received in July (dated: 2017/07/03) with a balance of R198.94, this means that this account was never closed by the consultant. So in esence African Bank deducted money from the Customer's account that were not suppose to be. The Customer is a Pensioner with no access to the internet.......shame on you "Africanot Bank" </p>

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Replies (1)
African Bank
African Bank's reply10 Aug 2017, 12:38
Official

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

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