Africanbank payshap.

On the 17th of Feb I made a payshap payment using my africanbank app. The app is integrated with my phone book. I selected the beneficiary and the was a digit that had been cut of ( not by me but the app ), the payment went through regardless but the beneficiary never received the funds. I waited for a day even though payshap payments are immediate. On the 19th of Feb I reported what happened and a ticket was opened. Africanbank employees over the phone said to me the pay was successfully paid my beneficiary, I called the beneficiary to ask if the funds reflected or not, to my surprise the funds where not reflecting. I called again asking wheres my money and if the can help me reverse the transaction. I was told to go to capitec bank and ask capitec to reverse the transaction because the funds are with capitec. I asked the consultant how are the funds with capitec when the number was incorrect and doesn't exist. I than provided statements as proof that the funds where not received, I was told the finance department was dealing with the issue and they keep reload my claim with different references numbers but no one is assisting me or communicating with me about the claim. It's real messed up that they don't understand their own systems and it take a month for such a small issue to be resolved. The number that the funds where sent to does not exist meaning the funds are hanging somewhere and should bounce back. I've tried time n time to explain this to them but no luck. CAN SOMEONE FROM AFRICANBANK PLEASE ASSIST ME. I really hate to find myself writing about my issue to the public when it could have been easily resolved.