African Useless bank

I have been receiving statements from African Bank but cannot log into the app. Despite calling the call center and visiting the Wynberg branch as directed, I have not been able to resolve this issue. The branch suggested connecting to Wi-Fi to address potential network issues, but this also failed. This has been an ongoing problem for nine months without resolution.

Today, I spoke to Thato, who was unhelpful. When I requested to speak to a manager, I was put on hold for five minutes before I dropped the call. I have incurred expenses on calls and travel to branches, yet the issue remains unresolved.

I have requested that all my information be removed from African Bank's database, as maintaining a profile with them serves no benefit.

I hope this matter is resolved promptly and does not take another nine months. If not addressed soon, I will contact the ombudsman.