AFRICAN *****S.. ****TY SERVICE

I have to say I have never experienced such unprofessional instition in my life, I been a client with African bank for many years and never skipped payment or even made late payment. Last year I was retrenched, so I went on the retrenchment benifit, start paying the account in June was advice that after payment was received my credit card will be taken off hold within 48 hours and activated again for me to use. It's been now more than a month that I have been up and downing with them spoke to numerous consultants with no luck or clear indication wat was happening . Yesterday I went into the branch again was put thought to they call Centre yet again and transfered from this department to that department finally I got somewhere and the consultant told me and the branch consultant that everything is sorted the branch consultant should print my new credit card and I can be on my way, however the consultant at the branch was not able to as it didn't allow him to do so, he logged a ticket with them to sort it out and said I must come back today hopefully will be sorted. Went in this morning but the system was still not allowing him to print the credit card so he did put me on a call with the call Centre again, waited how long to speak to someone again this consultant tel me that I have to make 3 concective payments before I can use my credit card again. So I wanted to speak to a manger cause nun of this was told to me. Spoke to the manager, she was so arrogant. why should I make 3 payment before I can use the card where my card was just put on hold until I'm able to make payment again. What I want to know Is why didn't they 1st told me this, why do they give they clients false information are they not trained properly or are they just misleading they clients on purpose. They waisted my time, energy and money. I'm so angry and disappointed. They do not look after they clients, I been a loyal client for many years and now when I need the funds they come with they run around.