African bank..the worst bank ever

By the this bank doesn't deserve my rating at all.... In order for me to get their attention I must public their disgusting service???? A loan that was settled in May 2021, but still today they are deducting on my account, what ****es me the most is the fact that I must wait for them..."funds must reflect on our side", even though I've sent statement for them to see that they took my money, again I must follow up on them...all they say.." the matter has been escalated" this is sooooo disgusting, their legal "what what" Ms Nadette Rampard couldn't even assist.