African Bank's Responsive Social Media Team

I escalated an issue for a friend who was struggling to obtain assistance from both the branch and the call centre. This was regarding a request through Third Party Requests for settlement amounts for two accounts that were held by his wife. The two accounts still had balances outstanding that were preventing the transfer of the house that they were buying. It was an extra challenge because the wife is currently incapacitated and the husband has been appointed as a Curator Bonus, so he is responsible for conducting his wife's affairs.

After escalating through HP, he was assisted with the settlement amounts and he has made payment. He is just waiting for the payments to clear in 2 days time so that he can receive the paid up letters