African Bank's Poor Service-Gomotso

I have an two accounts with African Bank and on the 27th of October they double-deducted their installments on both accounts, I then contacted them on Friday and I was told that I was a mistake and the refund was to be processed within 48 hours. I objected to this stating that I need the money for the weekend as my son had to travel for his soccer tournament, I was told that the Supervisor was going to contact me after I waiting for 7 minutes on the phone for her.

No refund was processed into my account, no call was received from this Supervisor named Gomotso. I called again this morning, the lady who was assisting had me waiting on the line while she was speaking with this Supervisor for about 10 minutes, no feedback from the Supervisor and the call was subsequently disconnected.

My child has missed his soccer tournament, I have transactions that were returned unpaid by my bank because there was no money on my account because of this. If I said I was disappointed that would be an understatement.

My money is gone, and no one at African Bank is responding to me.

I need my refund, immediately.