JM
JMuns M
1 reviews | Active since Apr 2021
11 Apr 2023, 18:06
African Banks pathetic service
This is a pathetic bank I ever dealt with.got a loan lost my Job then they blacklist me.i got on debt review and paying them from 2019 and still up till 2023 they have updated my records or sent me a statement showing for this. I email them and they say to ignore even after so many years they still don't want to remove or update my records.
Helpful (0)
Replies (7)0
Replies (7)
African Bank's replyOfficial
12 Apr 2023, 09:26Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's reply12 Apr 2023, 09:26
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
JM
JMuns M's updateReviewer Update
13 Apr 2023, 15:49I get a call the next day , confirm my ID and details now they say they can't access my profile because I only have a new cellphone number but they call me on my new number, how they got it I don't know.this is a joke !!!!! Imagine I'm providing my ID number n they say they can't help me they need me to go to a branch n have my cell number updated !!!! I thought businesses like this would have a well established system to work on not some sad excuse of needing my number updated.
People lose phones n numbers daily!!!
How can you not use my ID to retrieve my details.like previous stated this is a pathetic bank no words to express my sheer frustration and dealing with incompetence.
People lose phones n numbers daily!!!
How can you not use my ID to retrieve my details.like previous stated this is a pathetic bank no words to express my sheer frustration and dealing with incompetence.
JM
JMuns M's update13 Apr 2023, 15:49
Reviewer Update
I get a call the next day , confirm my ID and details now they say they can't access my profile because I only have a new cellphone number but they call me on my new number, how they got it I don't know.this is a joke !!!!! Imagine I'm providing my ID number n they say they can't help me they need me to go to a branch n have my cell number updated !!!! I thought businesses like this would have a well established system to work on not some sad excuse of needing my number updated.
People lose phones n numbers daily!!!
How can you not use my ID to retrieve my details.like previous stated this is a pathetic bank no words to express my sheer frustration and dealing with incompetence.
People lose phones n numbers daily!!!
How can you not use my ID to retrieve my details.like previous stated this is a pathetic bank no words to express my sheer frustration and dealing with incompetence.
African Bank's replyOfficial
13 Apr 2023, 17:11Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply13 Apr 2023, 17:11
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
JM
JMuns M's updateReviewer Update
17 Apr 2023, 13:09I went to the bank got a statement that's showing African bank charging me through my personal account from 2020 after I had gone onto debt review and they charging me through debt review as well.*****ulently charging me twice!!! Billed me R16000 for 3more years when this account was inactive and then putting this amount to my name saying I owe them 27000!!!
I want this removed from my name and my credit updated !!!!! I'm tired of the incompetence even went inside yhe bank and all they said they can do is log a call and imust wait 7days to hear from them yet it's their incompetence!!!
I want this removed from my name and my credit updated !!!!! I'm tired of the incompetence even went inside yhe bank and all they said they can do is log a call and imust wait 7days to hear from them yet it's their incompetence!!!
JM
JMuns M's update17 Apr 2023, 13:09
Reviewer Update
I went to the bank got a statement that's showing African bank charging me through my personal account from 2020 after I had gone onto debt review and they charging me through debt review as well.*****ulently charging me twice!!! Billed me R16000 for 3more years when this account was inactive and then putting this amount to my name saying I owe them 27000!!!
I want this removed from my name and my credit updated !!!!! I'm tired of the incompetence even went inside yhe bank and all they said they can do is log a call and imust wait 7days to hear from them yet it's their incompetence!!!
I want this removed from my name and my credit updated !!!!! I'm tired of the incompetence even went inside yhe bank and all they said they can do is log a call and imust wait 7days to hear from them yet it's their incompetence!!!
African Bank's replyOfficial
17 Apr 2023, 14:21Thanks for speaking up and calling us out. I have contacted you , I will email statement for further assistance.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply17 Apr 2023, 14:21
Official
Thanks for speaking up and calling us out. I have contacted you , I will email statement for further assistance.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
JM
JMuns M's updateReviewer Update
21 Apr 2023, 16:53Still didn't get a response or an answer regarding the interest charges . Past a week now and nobody even responds to my emails.
JM
JMuns M's update21 Apr 2023, 16:53
Reviewer Update
Still didn't get a response or an answer regarding the interest charges . Past a week now and nobody even responds to my emails.
JM
JMuns M's updateReviewer Update
24 Apr 2023, 16:53Of I don't get my query resolved I'm gng to the ombudsman to complain about this bank.its pathetic service I get calls but they don't even know what they assisting with.its been two weeks now and still nothing was responded to or emailed to me after I asked them about the interest charges and sent them a bank statement showing how everything doesn't add up.i can get one responsible or reliable person to look into this.this bank sucks my final decision is writing to the ombudsman about the inconsistent charges to me!!!!!
JM
JMuns M's update24 Apr 2023, 16:53
Reviewer Update
Of I don't get my query resolved I'm gng to the ombudsman to complain about this bank.its pathetic service I get calls but they don't even know what they assisting with.its been two weeks now and still nothing was responded to or emailed to me after I asked them about the interest charges and sent them a bank statement showing how everything doesn't add up.i can get one responsible or reliable person to look into this.this bank sucks my final decision is writing to the ombudsman about the inconsistent charges to me!!!!!