NM
Nthabiseng M
1 reviews | Active since Oct 2015
05 Mar 2025, 15:01
African Bank’s Incompetence – Fix This Mess!
I am beyond frustrated with the absolute incompetence of African Bank!
I made a settlement payment of R3,901.25 last week, but I overpaid and actually sent R3,902. Despite this, you wrongfully debited my account on the 27th—a date you don’t even debit on!
After I raised the issue, I was told it was a mistake, and then you wrongfully deposited R3,901 into my account—for what reason, I have no idea! Now, today, I’m suddenly being told that I owe R3,932.19? How is that possible if I already settled my loan?!
This is starting to feel like a ****. African Bank, get your act together and fix this mess immediately! I need a competent person to sort this out and explain what exactly is going on.
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
05 Mar 2025, 15:25Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply05 Mar 2025, 15:25
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
NM
Nthabiseng M's updateReviewer Update
05 Mar 2025, 15:36What do you mean you cannot get ahold of me??? i have my phone & did not get a missed call
NM
Nthabiseng M's update05 Mar 2025, 15:36
Reviewer Update
What do you mean you cannot get ahold of me??? i have my phone & did not get a missed call
African Bank's replyOfficial
05 Mar 2025, 15:40I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply05 Mar 2025, 15:40
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
NM
Nthabiseng M's updateReviewer Update
06 Mar 2025, 08:56You can call again
NM
Nthabiseng M's update06 Mar 2025, 08:56
Reviewer Update
You can call again
African Bank's replyOfficial
06 Mar 2025, 10:14I'm still unable to reach you on the contact number provided. Phone rings once then goes to voicemail. Please check if our number is not blocked on true as we need to speak to you to provide feedback.
African Bank's reply06 Mar 2025, 10:14
Official
I'm still unable to reach you on the contact number provided. Phone rings once then goes to voicemail. Please check if our number is not blocked on true as we need to speak to you to provide feedback.