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Jacqueline L

1 reviews | Active since Oct 2018

12 Oct 2018, 08:22

African banks Bull S$%#

I took a loan from African bank about 10 years ago, was put under administration, I paid the outstanding amount for the loan before 2010, i wasn't ever contacted again there after. They recently started smsing me telling me that i still owe R2146. and that my installment is R344. When they called i told them the account was paid in full, they are disputing it. they have now taken to debiting my account with R350.00.

I do not see how after +-8 years they can claim i still owe them, what happened to my payments??

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Replies (3)
African Bank
African Bank's reply12 Oct 2018, 09:59
Official

Hi Jacqueline

Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number.

We hope to talk to you soon.

Your African Bank Support team

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African Bank
African Bank's reply15 Oct 2018, 15:57
Official

Hi Jacqueline

Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number.

We hope to talk to you soon.

Your African Bank Support team

***

African Bank
African Bank's reply16 Oct 2018, 08:52
Official

Hi Jacqueline

Dear Mr/Ms customer

Thank you for referring your concerns to the African Bank via Hello Peter.

We confirm that we have been unsuccessful in our attempts to contact you on the details as per your profile.

Kindly note that we are closing your query as we unfortunately cannot keep it open indefinitely. A new query will be logged once you provide us with a convenient time for us to contact you, in order to complete the identification and verification process.

We look forward to hearing from you soon.

Best regards,