African banks banana business model

I heard a phone call from African bank and mentioned my desire t close and they sent a settlement amount. So I called back to see if I pay the, she said it would only reflect on their Then I would still have to the branch. I asked when it shows Immediately she said yes. The next morning I went to the branch. They we sitting and having conversations I picked and went to her. I told her there to settle the account so first she gave a wrong one, I had to pull the e-mail They I paid and was given a pos Slip And a post in with numbers and 72 hours in it. I asked what the numbers and 72 hours it mean, I asked you give a proper slip Or a letter head that shows she said her emails do work. I said what proof do I have to say I’ve paid she said the paper she gave me is good enough. I called you customer service to speak to them they told me I was In my right to have that letter. She then called the manager ,she said they print on Letter head letter. And gave a printout which Was asked for min the first place. I was also enounged to fix my app so have investment I. Don’t know what she did to the app but it doesn’t work. She just didn’t care and said I can report her anywhere she doesn’t can. Oh am I was supposed to get an sms while I paid Towards the evening

Am And everything on system she could not show or print. I told I Don’t believe hey I would contact you to find out if practice like that. Her name isnPet and a very arrogant lady I am offially re think my investment. Last year I spent paying off. PS she said she doesn’t if I report it , they speak to her and it would be dismiss and she still going to do again I am just waiting for my time Debt and African bank but I am rethinking