African Bank...Poor excuse of a bank.

I app**** for a loan on the 20th of May 2019. African Bank has been sending me from pillar to post to go to their branches, submitted documents etc. I get called to sign a contract last week. Now I am being told my application has been rejected because they could not contact me- WHEN IN FACT THEY DID!!! I was told it was rejected because the the person calling couldn't reach me TWICE during work hours. I work in a hospital. I will not be able to answer my phone everytime it rings. I did however speak to someone who wanted to confirm all my security check details this past Sunday. So how does the reason that you could not get a hold of me result in my application being rejected when I spoke to you people? Waste waste waste of time. I will never recommend this bank to anyone. I will escalate this to the banking ombudsman