African Banke Useless, Blocking my accounts for no apparent reason

On the 26th Dec my account was blocked for no reason, I got no notifications from the Bank that they had done so, I had no idea that it was block and had to find this out when I went to Checkers to buy groceries on 31st Dec and the teller told me it was saying account was blocked. Can you imagine how embarrassed I was I had to leave my goodies at the counter unpaid for. All your lines were close due to holidays so I could get no answers, I was only able to get into the Bank on the 2nd January 2024 Tokai Branch and was assisted by Celest. She was very helpful and logged a complaint. This morning 3rd January 2024 I called the customer care line to find out the status only to be told I need to wait about 4 hours and that the matter has been escalated, after 5 hour I called back and spoke to Safira, who told me nothing had been done on the account it will be done soon. I then called Celest from the Tokai branch again who said that she was unable to assist me as this was no with H.O, At 17:50 I called again and was lucky enough to get Safria on the phone again, this time she tells me it has been moves to the forensic Department and I had to prove to them where my deposits came from, how ridiculous is this, there were two deposits made and a few internal transfers. I use this account for a small home business and now this has *****ed up everything because I cannot get payments from my clients. I am not able to buy petrol, electricity or food for my family. I am disgusted that an urgent matter should take so long and that nobody from the bank has bothered to make contact with me.