African Bank your service sucks once again.

I opened an account with African Bank because of their competitive interest rates as well as the incentive for the monthly rewards if my salary is deposited into my account. I could not redeem my reward last month (For the end of August), and I have not even received the notification this month (for the end of September). African Bank has not notified me of any changes to this agreement nor have they responded to my email requests. I share the Checkers voucher from this reward with a needy family every month and for 2 months I have been unable to help them. African Bank your service sucks once again! You just don't care about inconveniencing your customers? You can do better!