African Bank you suck at customer service!

Item: African Bank
Rating: 1
Author: Desiree H

Good day

Thanks for responding to my request on October 18 for REF ***. I was promised a response within 7 days. Today is November 1 and my issues for the end of August as well as for September have still not been resolved. I guess I'll have the same issue at the end of October.

This is not rocket science—why is it so difficult to resolve and issue my MyWorld vouchers as per your service offering?

I am still hopeful for a positive outcome so I can continue to help a needy family in a small way. Kind regards Desiree'

Helpful (0)

Replies (2)

Desiree H's updateReviewer Update

01 Nov 2022, 16:00

At 14:36 on 01/11/2022, I wrote a review on Hello Peter to highlight this recurring issue. African Bank responded via a phone call at 15:33, less than an hour later! Guess what? I have a third ***! With the same promise to investigate and get back to me in 7 days. African Bank what are you going to do differently? How can it take more than 2 months to sort out a MyWorld Reward that has not been issued and a MyWorld Reward that was issued but shows that it has been used? And then you ask me to go back to the Checkers store and ask the store manager to sort out an African Bank Rewards issue? Please try to fix this simple issue. African Bank please try harder.

Desiree H's update01 Nov 2022, 16:00

Reviewer Update

African Bank's replyOfficial

01 Nov 2022, 16:06

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***

African Bank's reply01 Nov 2022, 16:06

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***