JW
Joseph W

1 reviews | Active since Feb 2020

11 May 2023, 14:25

AFRICAN BANK YOU ARE A ****.

You dont even derseve the 1 star I have given you. It is over a month now since I reported that I withdrew R600.00 at A FNB ATM, the funds were debited from my account but I did not receive the funds. You people sent me an email advising that you called me but when I rep**** asking for a call back, I get no response. At the same time I am charged interest for money I did not get and the matter still takes longer. I want the interest recalculated from the date of the withdrawal to date and refund me the interest charged for the R600 that I did not get. Should I not get my money and interest refund in 2 days, I will report this to the Ombudsman.

0
Replies (1)
African Bank
African Bank's reply12 May 2023, 12:12
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.

Your African Bank Support Specialist team
***