African Bank - Worst Service Ever

I app**** for a loan 3 weeks ago. I never received any feedback from them after submitting all my documents. After numerous calls & emails to African Bank they still required a confirmation letter from my employer. They sent me an sms to notify me that my application will expire in 5 days. I submitted the confirmation letter on day 4 early the morning. Still not receiving feedback I went back online to see that my application expired. I phoned them yesterday to enquire what was going on and they informed me that I need to re-apply. I refused since this was not my problem. Then the gentleman told me he will put me through to customer care. Every time they transfer my call to customer care, I get cut off. I am absolutely disgusted in the poor service from African Bank. I will rather take my business elsewhere.