BS
Barend S
1 reviews | Active since Dec 2018
17 Jul 2024, 18:21
African Bank - worst experience
worst service ever from a financial service provider. how can you as THE BANK give me a settlement letter and after paying what you said i should pay come and say i still owe you money? it the reason for a paid up letter not to settle the amount? starting to get the feeling its a *****/**** going on, and the worst of it all is that you agree to the loan should be closed and its paid up. where is my paid up letter? stay away. not worth the drama or the amounts of money spend on airtime.
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Replies (7)0
Replies (7)
African Bank's replyOfficial
18 Jul 2024, 09:20Your enquiry has been successfully logged. Your reference number is *** ). Please verify your contact number by replying Yes to the SMS you received.
African Bank's reply18 Jul 2024, 09:20
Official
Your enquiry has been successfully logged. Your reference number is *** ). Please verify your contact number by replying Yes to the SMS you received.
African Bank's replyOfficial
18 Jul 2024, 10:58Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply18 Jul 2024, 10:58
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
BS
Barend S's updateReviewer Update
22 Jul 2024, 08:56Good day African Bank. since you contacted me last week with regards to the issue, i was called about it. i have received two SMS's stating the query was resolved, but still have not received any proof that the loan was settled and closed on your side? can you please send a paid up letter stating the loan was settled and closed? trying to call the call Centre is of no use and call gets dropped after 15min.
BS
Barend S's update22 Jul 2024, 08:56
Reviewer Update
Good day African Bank. since you contacted me last week with regards to the issue, i was called about it. i have received two SMS's stating the query was resolved, but still have not received any proof that the loan was settled and closed on your side? can you please send a paid up letter stating the loan was settled and closed? trying to call the call Centre is of no use and call gets dropped after 15min.
BS
Barend S's updateReviewer Update
07 Aug 2024, 08:15Good morning African Bank, it seems like this will be an ongoing story. After receiving the paid up letter from your offices, this morning i received yet again a statement from you guys indicating that i am still owing you money for the loan that was closed and paid up - confirmed by you via an paid up letter. can we please get this matter sorted and closed? i do not know who is not doing there job, but you are playing with my credit record and causing it not to update. can you please sort this out ASAP.
BS
Barend S's update07 Aug 2024, 08:15
Reviewer Update
Good morning African Bank, it seems like this will be an ongoing story. After receiving the paid up letter from your offices, this morning i received yet again a statement from you guys indicating that i am still owing you money for the loan that was closed and paid up - confirmed by you via an paid up letter. can we please get this matter sorted and closed? i do not know who is not doing there job, but you are playing with my credit record and causing it not to update. can you please sort this out ASAP.
African Bank's replyOfficial
07 Aug 2024, 14:08Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply07 Aug 2024, 14:08
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
BS
Barend S's updateReviewer Update
07 Aug 2024, 14:46image.png 35.07 KBGood day - thank you for your message, however the number on the reply is not showing (see above) will it be possible to please call again? i did miss a call from a number ending on 9944, however i was not able to answer the phone due to meetings. Regards, Bennie
BS
Barend S's update07 Aug 2024, 14:46
Reviewer Update
image.png 35.07 KBGood day - thank you for your message, however the number on the reply is not showing (see above) will it be possible to please call again? i did miss a call from a number ending on 9944, however i was not able to answer the phone due to meetings. Regards, Bennie
African Bank's replyOfficial
08 Aug 2024, 09:40Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your Africanbank Support Specialist team
***
Talk to you soon.
Your Africanbank Support Specialist team
***
African Bank's reply08 Aug 2024, 09:40
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your Africanbank Support Specialist team
***
Talk to you soon.
Your Africanbank Support Specialist team
***