AFRICAN BANK - WORST BANK EVER!

I transferred money using the African Bank app. The money never got to where it was supposed to. I visited the branch for an explanation as to what happened, where the money is at and to ask them to reverse the payment. The consultant couldn't explain, they also couldn't reverse the payment. We called the call centre (together with the bank consultant) & I was advised that the issue would be resolved within 48 hours. Well, it's been two weeks since the transfer and 8 days since I lodged the matter with African Bank and I still haven't been contacted by African Bank or received my money back.