African Bank Worse Service

I transferred an amount of R5000 from my capital account to my African bank savings account on the 10th August 2021, African Bank has suspended my account since then claiming the deposit was lump sum. I went to the Carletonville branch on the 27th of August 2021 and they told me my account was active and I left there, but still couldn't transect or even transfer money. I call the African bank head office and the phone was not functioning properly. on the 30th August 2021, I went to the branch and they confirmed that their head office had phones problems. they then called the head office and I spoke to Matsatsi who wanted the proof of payment and I emailed her and she told me within 24 hours they will call me to unblock my account. even today on the 1st September 2021 I still can not access my money. Please help me.