African bank world class ********

African bank offers a voucher of R150 if you swipe their saving card 10 times a month.I've been doing that and they would send me an sms with a code to claim the voucher but I will end up not getting the message with the wicode.November 2020 I did nother even get the message with the code.December 2020 they sent the message in January with the code but they never sent the wicode buy yet they keep on updating you on how many swipes are left for you to claim the prize.their rewards department does not answer their phones.the email provided on their rewards department is useless because immediately you email them.......they send you a number and the name of a person who solved your query and emmediately they want you to rate them of how they solved the problem which was never solved in the first place.the African bank rewards departments are ****s