cB
chris B

1 reviews | Active since Jan 2015

17 Jan 2022, 12:29

African Bank Woes

And so it continues . . . App**** for an Credit Card offering by African Bank . . Now the woes continue . . after submitting document after document and yet again the same documents . . . finally getting a call from a "consultant" and the contract with pricing structure, credit life insurance, etc. being send via e-mail . . after talking to the "consultant" was told . . . all good to go . . just go to the nearest bank branch and the card would be issued there . . . sadly NOT . . . yet another string of phone calls . . . just to learn . . . no . . offer declined . . . or application not successful . . . "employment details could not be verified" . . what a load of BS . . . was at my companies HR this morning . . . not a single request been received to verify . . . i do not know what game African Bank are trying to play . . .

And as a passing remark . . . while on the phone with a "consultant" from African Bank . . . i get phone calls from another African Bank "consultant" . .

My experience to date . . unorganized, double standards, lack of professionalism, no understanding of their own systems, conflicting information to customers (bordering on misrepresentation) . . . and the list can do on . . .

I and when i get a response ill gladly share with the community . . we need protect ourselves from time wasters.

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Replies (1)
cB
chris B's update17 Jan 2022, 13:57
Reviewer Update
I received a call . . the matter is being escalated . . . what ever that means . . . the matter of fact is the systems are poor . . . the "consultants" try their best . . . very courteous people . . . the fact remained that the process is cumbersome . . unfair towards the consumer . . and spiced with empty promises and misrepresentations . .

I shall await the outcome of a second round of document submittals . . .