African bank withholds my third party refund

Item: African Bank
Rating: 1
Author: Leanne van der merwe

Microsoft refunded an amount of R1299 to me on the 24th March already. I have not received the refund from African bank and no communication from them is forthcoming despite my continued phone calls, emails and branch visits. This is shocking!

Helpful (0)

Replies (4)

African Bank's replyOfficial

06 Apr 2023, 16:39

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***

African Bank's reply06 Apr 2023, 16:39

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***

African Bank's replyOfficial

06 Apr 2023, 16:40

As per our telephonic conversation, please email us a copy of your proof of payment to ***, attention to Samuel. ^Sam

African Bank's reply06 Apr 2023, 16:40

Official

As per our telephonic conversation, please email us a copy of your proof of payment to ***, attention to Samuel. ^Sam

Lvdm

Leanne van der merwe's updateReviewer Update

06 Apr 2023, 16:40

You just phoned and said you will give an enail address??

Lvdm

Leanne van der merwe's update06 Apr 2023, 16:40

Reviewer Update

You just phoned and said you will give an enail address??

African Bank's replyOfficial

06 Apr 2023, 16:54

We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.

Your African Bank Support Specialist team
***

African Bank's reply06 Apr 2023, 16:54

Official