African Bank withhold Cah Deposit

My son Deposited R500 into my account 2026/01/09 from FNB. The money Initially showed and shortly thereafter the deposit showed Payment Reversal. 6 Calls to Customer Care later , later I have determined that my Account is suspended/ON HOLD, DUE TO A R10,80 minus on my Account ***.

ON FRIDAY 9 JANUARY WHEN I CALLED TO ESTABLISH WHY, I WAS TAKEN THROUGH THE VERIFICATION PROCESS REPEATEDLY, ONLY TO BE TOLD THAT AFRICAN BANK COULD NOT VERIFY ME OR COMPLETE THE TRANSACTION DUE TO BEING OFFLINE.

This is most inconvenient as I required URGENT ACCESS TO THE FUNDS. I was told on Saturday 10 January after calling in twice that the Cash Deposit was returned due to my account being, 'ON HOLD", and that I would have to go into a Branch where I CAN RESOLVE THE MATTER BY PAYING R10,80 deposit. Why can I not just deposit the R10,80 online? I live In Balfour, and the nearest Branch is in Nigel or Heidelburg. I cannot get there as I HAVE NO MONEY AND NO ACCESS TO my R500 cash deposit.

It is inconceivable that African Bank can operate this way!!!! The Cash Deposit was done to take care of the R10,80 Minus in THE FIRST PLACE!!!!! I have been told the Cash Deposit will be Returned to his account, but to date NOTHING!!!!!!! In my sons account.

I am very unhappy about this. Being pushed from pillar to post. To be met with I'm sorry/apologize very time I call to query this matter. I am considering CLOSING MY ACCOUNT. My salary is supposed to be deposited into this account Month End. I cannot risk for my salary to be returned because of African Bank's Arbitrary and ridiculous policy's.