African Bank - ******* with *********** agents

I contacted African Bank in the beginning of August'23 for a settlement amount, could not understand why the settlement was higher than the bank, nevertheless paid the full amount & asked that the account be closed as the payment was authenticated online immediately, today, 25th August, my account was deducted by African bank. After contacting their call centre & being pushed from dept to dept by a bunch on *********** agents for 35 minutes, I was advised that my account was not closed & that the payment that was deducted was interest, interest on a zero balance by the way. No-one can help to close the account, refused to let me speak to a manager because I need to be fica'd first, this has got got be be the worse bank I have ever dealt with, a bunch of ******* and the level of incompetency is beyond me. Spoke to Gladys Sisilana and Boitumelo Nkosi who didn't even let me speak to the manager even though I asked on numerous occasions, hope all calls are recorded.