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Nigel A

1 reviews | Active since Oct 2013

29 Jan 2025, 15:35

African Bank will not release my funds...

I have a 60 month Fixed Deposit with African Bank that has matured. The money is in my My World Account. But I am currently in the UK, and do not have my South African cell-phone number any more. When I log in to my account, I cannot access the funds at all, because the OTP goes to my South African cell-phone number. I've emailed African Bank twice and, after six days, they have finally rep****, with the information that I need to phone. So I have just phoned (twice); I have spoken to four different people, and spent over R320.00 on the phone calls - and no-one can help me. 'Unfortunatey, we cannot help you. You need to come into the Bank'. I've been verified, with the correct ID number and login pin - but, according to African Bank, there's nothing they can do. I need the funds urgently. Surely I'm not the only person in this situation?

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Replies (5)
African Bank
African Bank's reply29 Jan 2025, 16:53
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
***
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Nigel A's update29 Jan 2025, 17:53
Reviewer Update
I am in the UK. My mobile number is +***. My email address is ***
African Bank
African Bank's reply29 Jan 2025, 18:28
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.

Your African Bank Support Specialist
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Nigel A's update29 Jan 2025, 18:35
Reviewer Update
I am grateful to have received a response, and to have had a conversation, now, with someone from African Bank. She will take the matter further and I will wait for further developments. But ALL OF THIS HASSLE because I cannot receive an OTP on an obsolete number. Apparently there is NO WAY the system can be bypassed: even though I can log into my account, with my South African ID number, PIN and Password - all convincing proof that I am who I say I am! Poor slaves of technology...
African Bank
African Bank's reply30 Jan 2025, 08:17
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.

Your African Bank Support Specialist